DO NOT DO BUSINESS WITH THIS COMPANY
Very disappointing experience with Canada Goose (case 00978409).
I sent in my jacket for warranty and was approved for a replacement. However, the replacement was delivered without requiring a signature and was left unattended outside my address. When I returned home, the package had been stolen.
I have therefore never received the replacement jacket.
Despite this, Canada Goose has refused to take responsibility or offer a solution, even though the delivery was not completed securely or handed over to me.
I have also tried to contact them to clarify which legal entity is responsible for handling my case, as I need this information to pursue further action, but I have received no response. It is very disappointing to be ignored when trying to resolve a legitimate issue.
I strongly encourage Canada Goose to review my case again and provide a fair resolution. Otherwise, I will have to consider pursuing the matter further through formal legal channels.
I find it unacceptable that a premium brand does not ensure safe delivery of warranty replacements and avoids clarifying responsibility in such situations.
At this point, I am left without my jacket and without any resolution.
I expected much better from a company like Canada Goose.
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Canada Goose is a global performance luxury and lifestyle brand founded in 1957. Canada Goose pushes the boundaries of what it means to boldly and authentically live in the open. Our purpose is to keep the planet cold and the people on it warm reflected in the way we do business and our focus on the environment and community.
