I ordered a Cypress Puffer from the official website and paid the full price, expecting a brand new item. However, upon receiving the jacket and trying it on, I discovered used tissues in the pockets, along with dry cat food wrapped in them. I wish I could say this was a joke.
I promptly contacted customer support to express my dissatisfaction. They apologized and provided a return shipping label, but I want to emphasize that I’m not seeking free products or discounts. What I need is an explanation as to why a premium, full-priced item sold as new arrived in such a condition. It was clearly worn, as no one would casually stuff trash into the pockets of something they’ve just tried on. This is a blatant disregard for customers. It's important for others to know that what they think is a brand new coat might have been used for days, if not weeks, prior to purchase, indicating a serious lack of integrity and quality control.
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Canada Goose is a global performance luxury and lifestyle brand founded in 1957. Canada Goose pushes the boundaries of what it means to boldly and authentically live in the open. Our purpose is to keep the planet cold and the people on it warm reflected in the way we do business and our focus on the environment and community.
