Sent my jacket in for a warranty repair, it was just the Canada goose Disc that was coming away from the upper arm.
I registered online with the warranty claim and was instructed to send my jacket (cleaned) to Ontario which cost me $85!
The warranty repair was completed and I was informed that my jacket was being sent back to me via UPS and was provided a tracking no'.
I was away overseas at work at the time and I logged on to UPS and requested that the package be placed on my front deck. I received a notification of delivery and a picture of the package. The driver simply dropped the package at my front gate in full view of the street. I live out of town on a rural route.
I immediately phoned UPS and requested the package be moved to my front deck or collected and taken back to the depot in Calgary. I was given an incident no' by UPS.
I did not receive a notification that UPS had either moved or collected the package from the front gate.
A week later my daughter arrived home from an overseas trip and the package was nowhere to be found. I again called UPS and was told there was nothing they could do and I was instructed to contact the sender (Canada Goose).
I contacted Canada Goose and they said they would file a claim with UPS. 2 weeks passed by and I contacted Canada Goose again and they said there was nothing they could do and I should Contact UPS.
I contacted UPS and after a frustrating call I was again instructed to contact Canada Goose, which I did and was again told to contact UPS. This happened a total of six times and with my final conversation with Canada Goose I was told ' The Case is Closed".
Basically I am stuck between two large corporations with neither of them taking accountability and I am now down a $900+ jacket!!!!
Obviously I cannot comment on the quality of the repair as I have not seen it, maybe if the thief that is enjoying my CG jacket reads this, he / she could leave a review.
My advise, do not send your jacket for warranty repair, pay a local seamstress to do it, it would be cheaper than sending the product to Canada Goose and the added risk of never seeing it again!
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Canada Goose is a global performance luxury and lifestyle brand founded in 1957. Canada Goose pushes the boundaries of what it means to boldly and authentically live in the open. Our purpose is to keep the planet cold and the people on it warm reflected in the way we do business and our focus on the environment and community.
