canadapetcare.com

3.9
3.9 Based on 530 reviews

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roger sn
Do your research on Simparica

I live in the Mid Atlantic region of the US and recently ordered Heartguard and Simparica. Heartguard was not a problem. However when I reviewed the ingredients on the Simparica that I received and compared it to what I had purchased in the US I discovered that the one from Canada Pet Care did not provide protection for the American Dog Tick. This particular tick can not only be a problem for dogs but is responsible for transmitting Rocky Mountain Spotted Fever to humans. I emailed and at first received an obvious canned response that referred to “packaging” differences. Then I called and was advised that the product was manufactured in Germany and shipped to CPC. It became obvious to me that the Euro manufacturer was not mfg to specific US problems (and why would they). I was ultimately sent a link to the Simparica site, a site for all countries. The US version clearly mentioned the American Dog Tick. When I clicked on the German site it was, obviously, in German with no translation capability. The person at CPC with whom I spoke really couldn’t answer the question. They did however honor their return policy. FYI, even though the American Dog Tick is most prevalent in the western US there have been plenty of instances east of the Rockies. Just not worth the risk.

3
Date of experience: Aug 13, 2018

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