The live chat representative was quite helpful. However, the process of creating a patient profile was quite frustrating. Using an Android device made it more challenging. I initially forgot to enter a date of birth for the patient (a pet), which resulted in an error that also erased all medication details and my own birthday. After re-entering the pet's birthday and medications, I received another error stating that my birthday was necessary, and once again, all medication information was lost. Additionally, I expected to pay using a credit card or PayPal, so it was odd to have to pay by check, which took me quite a while to locate! Lastly, the processing and shipping times were much longer than I had anticipated.
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