I paid $19 for a birthday card to be delivered NEXT DAY… it did not arrive. I spoke to customer service online and they had the audacity to tell me it’s peak season and so it takes 2 business days… WHY DID THE REPRESENTATIVE NOT TELL ME THAT WHEN I DROPPED OFF THE CARD AT THE POST OFFICE? He just took my money for NEXT DAY delivery. Had I known there was a possibility it wouldn’t make it there on time I wouldn’t have bothered to pay so much to mail a card! Now they’re telling me it may not even get there until after the weekend. I could have sent the card by regular mail! To make matters worse, they don’t automatically refund you when they don’t deliver the service you paid for, they make you wait till the mail arrives at its destination before you can make a claim. The refund isn’t even guaranteed! All I have to say is that I better see those $19 again because I’m not giving money away for free. Absolutely ridiculous.
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