The mail forwarding service... total shit show. As their system is automated, any spelling or extra space on my recipient names get automatically rejected. For over a year (from 2023 to 2024), I had added a bunch of spelling options, added a manual scanning option to my service, still got half of my mail delivered. Confusing information from customer representatives. I had to explain to one of them, how "Succession Name of my Deceased Mom" is not a company name, and therefore I should not pay extra for a business account in order to have bank statements forwarded. Instead, they had delivered my mail to my previous address (where the tenant had not informed me nor did he mark "wrong address" on the envelope for the mail service to return the correspondence as it is custom) ; including cheques, financial and other sensitive information. Which I subscribed to their service to avoid exactly that.I have had enough so I lodged a complaint with the ombudsman (you know that obscure entity they have as an extension of HR with the sole purpose of defending the interests of those who pay their salaries), for having delivered my mail to complete strangers, and they concluded that Canada Post is at no fault, that supposedly they went as far as investigating at my previous address where the tenant had denied having received any of my mail. As if the later will admit in committing a federal offence by disposing of my mail.As a final joke, their recommendation and fruit of hard labour was to change the status of the mail forwarding service from "temporary" to "permanent".So take the advice of one of their customer service agents, "avoid this at all costs".
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