I am writing to express my concerns regarding the non-delivery of my package, which tracking information indicated had been delivered. Despite searching extensively for five days, I was unable to locate the package.It is important to note that if the package had been delivered to the community mailbox, I should have had access to the keys necessary to retrieve it; there were no keys left. Furthermore, I found it particularly frustrating that Canada Post employees asserted that the package was delivered to my address while simultaneously presenting evidence indicating it was delivered to an alternative location that had nothing to do with my address. Additionally, no photographic evidence is provided to confirm the actual delivery location and where the package was placed. The details recorded only specify Oshawa, ON, lacking any associated postal code or precise address. It is totally different from and isn't my address. To exacerbate the situation, Canada Post has communicated with the company from which I purchased the item regarding this error. However, I have yet to receive any updates or communication from them, and I am still without the package in question. Given that the delivery driver has not provided a definitive location for where they delivered my package nor any proof to substantiate the claim, it is challenging to ascertain what expectations Canada Post has for my understanding of this situation.This is careless, negligent, and dishonest. And I'm not happy at all.
Claim your business profile now and gain access to all features and respond to customer reviews.
