Canada Post has ALWAYS gotten me my parcels and I've never actually lost an item (though, one item did have a YEAR long journey).
In my part of Toronto (M4J1C4) they nearly always deliver on the first attempt, and, if the first attempt isn't successful they have it available for pick up at at the local Shoppers within a few hours--only a 10 minute walk. This compares very favourably with my experience with Purolator and even DHL (who are themselves substantially better than Purolator).
And, even "lost" mail comes back (and, I got a refund on the S/H and the insurance). Once I sent a letter to an east African country "registered". The letter disappeared, but, we now know that it sat, unclaimed for 10 months in a tropical post office before being returned to Canada (I will even give their local post office credit for returning the letter, eventually). Needless to say I never did business with the company that failed to claim the letter.
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