We were expecting a delivery today (M4A). How is it that there are three adults home to receive the above item only to be given an "unable to deliver "notice? No one knocked, and we have a working intercom that is closely monitored yet we did not receive a call to say it was here. If called, we go to the lobby or mail room (community mailboxes) to pick it up as we have done previously. On the notice it appears that we now must wait yet another day to retrieve it from the post office, spend bus/taxi fare getting there only to have to lug it back home after paying a delivery fee. I am disgusted by the laziness and/or indifference of our mail person who didn't appear to even take the item off the truck. This has been a problem over the years, other than today it happened most recently in May when I contacted customer service via social media and was told to call a number which in the past has involved long wait times to get a canned answer. We get multiple deliveries from other companies every week, often daily, but Canada post has become such an issue to the point that, when possible, we avoid using companies that deliver with them. Our unit overlooks the parking lot, and we can see the driver unload the truck which we rarely see larger items get taken off. Through the years we've been out of pocket when we've taken time off or had to make arrangements to pick something up and it's becoming tiresome. In order to file an official complaint, we waste time on hold to receive a canned answer that does not seem to change things.
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