At an outlet in Shoppers Drug Mart, the clerk allowed two men to cut in line and then served them because, apparently, she knew them as repeat customers.Meanwhile, I had been waiting patiently in line for ten minutes, and at least three other people behind me had also been waiting to be served. She ignored us in favour of the interlopers.When I calmly pointed out to the clerk that her conduct was unprofessional, she began to perform a series of absurd stunts to deflect the guilt of her mistake.First, she lied and said she simply spoke to them; second, she insisted that she had a right to serve anyone she pleased (apparently, despite the line-up); and third, she told me that I could take my business elsewhere if I was going to be rude.Clearly, this clerk had an inflated sense of her position and the importance of her authority.I informed her that the specific outlet where she worked was holding my property and, therefore, I could not go elsewhere -- I had come to collect my property.Eventually, I received my parcel.Here's the larger context. I had a short window of opportunity to get my stuff before I had to return to work. Because of her shenanigans, I had to return to work without my parcel, and go back to the post office outlet later in the day, thus making two trips to the outlet.When I returned a second time the clerk didn't apologize for her attitude, but dug in her heels -- that's when they exchange occured.She actually thought she had the right to pick and choose who she served and when she served them. She also believed she could withhold a customers parcel if she felt like it! Who thinks and acts that way??The clerk simply doesn't know how to do her job. She was unprofessional, discourteous, and ill-informed of her duties. She ignored several customers (and by doing so insulted them) while showing preferential treatment to other customers. Her behaviour and attitude were a disgrace to the corporation.
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