As an online retail business, we have been a loyal and regular customer of Canada Post for many years. However, we are very disappointed with the recent level of service.Over the past two weeks, a few of our parcels have been returned with the status “unclaimed by recipient,” which came as a surprise both to us and to our customers who were expecting their deliveries. We have had to resend these orders — and understandably, we no longer use Canada Post for reshipping.Additionally, Canada Post has been denying claims for lost packages that were scanned but never delivered, despite those shipments being insured. This is unacceptable and has caused both financial loss and frustration for our customers.We are extremely disappointed by these recurring issues and, unfortunately, we are considering no longer be using Canada Post services going forward.Manuka Canada, Honey Store
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