Hi, my package was lost and never arrived to its destination. I have contacted canada post several times. After creating three or four service tickets, they told me that they are not going to refund my item that is lost! first of all they were after the company replying to them and they had this concern, after the company replied, after me calling several times, they told me that they are not going to refund the item. The representative responded so loudly and obviously shouted at me on the phone. Why if you do not want to refund the item, you put me through all this procedure and wasted my time for several weeks! and why your representatives are so rude! you have lost my valuable item and you shout at me on the phone! what a bad customer service you have. I will never ever use your services. First of all you don't have the right to lose someone's parcel. and Secondly, you should have told me from the beginning that you won't refund my item so that I wouldn't waste my time! I will put my review everywhere on social media so everyone would be aware of your behavior.
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