Canada post’s EXPRESS POST is anything BUT express…. I had a bogus charge on my Credit Card and the bank immediately cancelled it on Monday and sent me a new one. I explained that I needed it quickly as I was going to the USA on Saturday afternoon. BANK said no problem we will send it express post which is 2 business days but there’s a $25.00 cost for that. The envelope shows on hand at Cda Post Tuesday in Markham, Ont for delivery to Hanover, Ont, in 2 days. I am apprx 2-1/2 hrs away. I started tracking it Wednesday AM and it showed in transit. Later that day, it showed in transit via RICHMOND B.C. So I called CDA POST and was told that’s it’s a normal routing and not to worry, it wil still be delivered Friday between 10:30am and 2:30pm. I waited all day Friday and nothing. At 10pm, I checked tracking and nothing changed, still showing the earlier delivery that day. Now no one at Cda Post for updates. Sat am, I checked the tracking and now it showed expected delivery Tuesday March 4th, 8 days in transit… Why not MONDAY????. That’s what they call express. If I’d known I would have driven the 5 hrs return to pick it up. Now I’ve had to change the flights with costs as a result and still not sure if it will even get here then??? I phoned Cda Post again 5th time now around noon Sat., and the rep simply apologized. I asked to speak to someone in charge and was told no one available but that she would get a supervisor to call me back within an hour or so…. Its been over 7 hrs and still no call back. So I called again at 18:30 and was told sorry again and that there’s no supervisor on Duty on week-ends…. At least this last lady was more receptive. But still no idea what or where it is. I would go pick it up if I knew that. So I have to wait until 9am Monday to find out where it is and what’s next…. So aside from the $25 fee, I'm also out for my flight rebook but can't rebook until I'm sure I have the Card or ill have to make another rebook and another cost. No wonder they are going in the hole…..What an incompetent company.
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