The company offered the product I was looking for at a better price than competitors, and the promised quick delivery date was a major factor in my decision. Unfortunately, they were a day late, which was manageable, but it did require a lot of effort on my part to finalize the delivery details. I received an "URGENT" email asking me to book my delivery date, which was confusing since a date had already been confirmed at the time of purchase. The link in the email directed me to a page indicating a problem with the postal code. I’m unsure why, as it was correct and the address was accurate, which should have sufficed—unless they intended to mail my new washer and dryer! This led me to call them, but I found they were closed. I then attempted the online chat, where I was 10th in line with an estimated wait of 18 minutes. After waiting 3 hours, I finally reached the front of the queue, only to wait another 5 minutes. I suspect there wasn't anyone actively available in the chat. The following day, I called again and spoke with a representative who was exceptional. They were courteous, apologetic, and efficient, ensuring my units were delivered the next day. I haven’t tested the machines yet, but I expect they will function well. If there are issues, it will likely be due to the manufacturer. Overall, I would recommend the company to others—just avoid the chat option.
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