I was unable to reach them by phone. I was repeatedly asked to leave a voicemail, but none of my calls were returned. Despite my doctor sending in my prescription, it wasn't available online, and I was instructed to call (which didn't go well). I placed my order, hoping to access the right screen, but when I entered my code for free shipping, the page disappeared. Trying again, I found the free shipping option gone, and my prescription was still missing. After this five-day struggle, I lost trust in the site.
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