My battery was dying so I went to the Richmond Hill CTC by my work to get a replacement, THEY looked up the battery and sold it to me. I bought it, took it home only to find out they sold me the wrong one. I thought, I'll go over to the Ajax CTC where I live to exchange it but they rudely pointed to the sign that says no refunds, (I wanted the right battery, not a refund), even the manager held that they would do nothing for me since they didn't sell it to me, I THOUGHT CTC WAS ONE CORPORATION, I understand they are franchises BUT when you represent a larger entity, treating customers like they are trash for your company's mistake is the the best way to drive customers elsewhere. I had to drive all the way back to Richmond Hill where they did exchange the battery, but this whole ordeal has taught me that CTC is just as interested in serving their customers as I am in cleaning up after my dog in the backyard. I will NEVER go back to the Ajax CTC and really if I find alternates for anything automotive, I'm going there instead
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