This review pertains to a local store where I placed an online order and went to pick it up. Recently, there has been a sign directing customers to use the main entrance, which requires a long walk across the store to the lockers and then exiting through the main doors. This is quite challenging for someone my age with mobility issues. On this occasion, I noticed the pick-up doors were open, but an employee insisted I use the main entrance, despite my proximity to the open doors. In frustration, I reacted, and another individual confronted me about it. When I entered to retrieve my order, the same employee began to mock and harass me. As I left, he insulted me. I reported this incident at the customer service desk, but the employee, who turned out to be the manager, denied his behavior and smirked at me. I have lodged a formal complaint with the company's head office. This treatment is unacceptable, especially considering my previous loyalty as a customer. I will be taking my business elsewhere after this experience.
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