I used Canary fairly happily for about 8 years. Unfortunately, my experience at renewal completely changed my view of the company.
I did not receive any notice of the upcoming renewal—whether it was never sent or went to junk, I don’t know. As soon as I noticed the charge, within a couple of days, I contacted Canary, canceled the service, and requested a refund. They could clearly see that I had not used the service for months.
Despite this, customer support refused to work with me on a refund and the communication I received was poor and came across as rude. In 8 years, this was the only time I ever contacted customer support, and it was a very disappointing experience.
As a result, I will not return to Canary when I set my cameras back up. Long-term customers should be treated better, especially in situations like this.
Claim your business profile now and gain access to all features and respond to customer reviews.
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.