canary.is

I used Canary fairly happily for about 8 years. Unfortunately, my experience at renewal completely c

I used Canary fairly happily for about 8 years. Unfortunately, my experience at renewal completely changed my view of the company.

I did not receive any notice of the upcoming renewal—whether it was never sent or went to junk, I don’t know. As soon as I noticed the charge, within a couple of days, I contacted Canary, canceled the service, and requested a refund. They could clearly see that I had not used the service for months.

Despite this, customer support refused to work with me on a refund and the communication I received was poor and came across as rude. In 8 years, this was the only time I ever contacted customer support, and it was a very disappointing experience.

As a result, I will not return to Canary when I set my cameras back up. Long-term customers should be treated better, especially in situations like this.

Date of experience: Jan 30, 2026

The cameras are ineffective without a recording feature

The cameras are truly ineffective without the recording feature unless you opt for a subscription. As more cameras come equipped with memory cards, this could significantly impact your business.

Date of experience: Dec 25, 2025

Unexpected auto-renewal charge and poor customer service

The auto-renewal cost was raised significantly without any prior notice, resulting in a full year's charge that was nearly double the previous amount. The support team was unresponsive to emails from my partner, engaged in arguments over the phone, and denied the request to cancel. They also refused to provide any refund, whether full or partial, and would not allow a conversation with a supervisor. I recommend checking the complaints on consumer review platforms; there are serious concerns regarding their billing practices.

Date of experience: Dec 23, 2025

Lack of Refund Policy Raises Concerns

Many companies provide refunds when customers are unaware of price increases, but this service does not. It seems the business model relies on taking advantage of consumers. How can a yearly fee of $330 be justified for a subpar product and poor customer support? After my disappointing experience, I opted for a different camera that cost only $40, with no subscription needed. It meets my needs effectively, offering features like motion alerts and a few days of history. This highlights the competitive options available today. Perhaps this service struggles to compete, leading to a predatory approach towards customers.

Date of experience: Dec 03, 2025

Avoid the frustration and opt for a budget camera instead.

Most companies offer refunds when customers are unaware of price hikes. Unfortunately, this company does not. It seems their entire operation relies on taking advantage of consumers. How can $330 per year be justified for a substandard product and poor service? After my disappointing experience, I switched to a much cheaper camera that requires no subscription and does exactly what it promises. It allows me to monitor my baby, provides a few days of history, and sends motion alerts. This isn't a plug; it's merely pointing out the current market situation. Perhaps this company can't compete anymore and resorts to predatory practices to survive.

Date of experience: Dec 01, 2025

Tried to secure my account but faced issues.

I noticed activity on my account and attempted to enable two-factor authentication, but no security token was sent to my mobile. Despite numerous attempts, I received nothing, even though my details are correct. I find it hard to trust this company.

Date of experience: Nov 03, 2025

Lack of customer support!

I noticed a renewal charge of approximately $330 in my bank account, which is a significant increase from the previous amount of around $150. When I contacted customer support, they simply stated that they do not offer refunds for missed notifications about price increases. Goodbye to this company!

Date of experience: Oct 28, 2025

Purchased a useless product.

I reached out multiple times regarding pairing issues, only to be told it was still linked to another user's account. After following their instructions to update firmware and retry pairing, I still had no success. Their response was to insist it remained active on someone else's account. I had already provided my receipt and serial number twice, and I refuse to go through their process again. I'm sticking by my review.

Date of experience: Sep 18, 2025

Avoid this company.

Date of experience: Aug 11, 2025

Terrible cloud service experience.

I spent nearly $400 on cameras, and while the service was decent initially, they began charging exorbitant fees. After opting out of the service a year ago, the cameras became useless. Now, to reactivate them, they're asking for $300, which is outrageous. I strongly advise against purchasing these cameras.

Date of experience: Aug 11, 2025