canary.is

****Stay away from CANARY**** absolutely terrible** I had canary for 11 years until January 2026.

****Stay away from CANARY**** absolutely terrible**

I had canary for 11 years until January 2026. This company use to be pretty good from service to the cameras but both have failed...

NOW they have become an Unethical and Deceptive Company.

Canary's price has jumped and do not notify you buy email or any other way. Last year they tried to charge $129.00 after many attempts to contact Canary we agreed on $49.00 last year which I had been paying every year before.

This year Without any notice that my renewal was coming due or that the price jumped to $199.00 for the year.

I get a pending charge on my credit card of $199.00 on January 2, 2026. I immediately put a ticket by text on the Canary app they provide. Asking to have someone contact me with in 24 hours due to the price change and that I did not authorize the charge. They do not provide a phone number on the app to contact and the phone number I had used in the past no longer worked (which seem to change throughout the years).

I did not receive any contact. I again text and put a ticket into Canary on January 3rd, 2026 telling them to cancel my account and that I NO longer wanted Canary. Due to the non contact and the jump in price and that I did Not authorize the charge.

I still received no contact until afternoon on Jan 4th, when I received an email which stated that it was an automated message, and they wanted the serial numbers from my cameras. I immediately sent the serial numbers from my cameras, which I had already disconnected from the app. I received an email back that the ticket was in and it would be completed.

Canary charged my credit card on the Jan 4th anyway. I ask for refund and they told me they would Not give me a refund that the service would stay the same for the year and they were sorry to see me go, and that next year I could use the cameras on their basic plan that does not record and do not have to have a subscription.

I went back and forth with Canary until the 6th trying to get a refund with no luck.

I then disputed the charge through my the credit card company. My credit card refund me $199.99 after 30 days due to no response from Canary at that time. Next I get a notice from my credit card company that canary responded days after the dispute was closed and the dispute was re opened and the charge of $199.99 was back on my card.

I again disputed the charge on my card. I sent to my credit card company all my attemps to get a hold of Canary before the renewal on the 4th along with my emails to and from Canary. My credit card denied my dispute and Canary gets to Keep my $199.99 FOR NOTHING!!!

I DO NOT KNOW WHAT CANARY SENT TO PROVE I DID NOT TRY TO CANCEL OR WHY THEY GET TO KEEP my $199.99 for nothing.

On Jan 3rd, I went and purchased other cameras from a well known company and I have 5 cameras that we're installed on Jan 3rd and only charged $99.00 for the Year for all 5.

Canary gets to keep my $199.99 for their Unethical and Deceptive Company ways and practices.
And now This credit card company will be used only in an absolute extreme emergency.

Date of experience: Mar 13, 2026