I would strongly advise against using CanAssistance for travel medical insurance claims. My experience has been nothing short of a nightmare. I had sudden and severe shoulder pain while traveling, which required immediate attention. After an X-ray, my doctor recommended an MRI due to the complexity of my condition, which turned out to be cervical stenosis. I was prescribed painkillers and advised to undergo conservative therapy until my return to Canada.When I contacted CanAssistance, they requested a doctor’s letter and an online claim submission. I complied, but they kept asking for additional doctor’s letters as if my medical condition could magically change every week for a month. Every single request for a doctor’s letter cost me $35. Then, they demanded a report from my family doctor in Canada regarding any pre-existing conditions within the last six months. Once again, I obliged. this time paying $40 for the report. After three months of back-and-forth, they closed my file, claiming they needed yet another report from my family doctor. Apparently, they contacted my doctor directly, but nothing came of it.This ordeal was nothing less than harassment. How many times do they need the same report? It felt like they were deliberately creating barriers to make me give up on pursuing the claim. They couldn’t find any valid reason to deny my claim from the reports I provided, yet they kept demanding more. The total cost of all the medical reports would be more expensive than the amount of my claim. An absolute waste of time and money.If your claim is minor, don’t even bother. Dealing with CanAssistance is exasperating, upsetting, and ultimately fruitless. It’s clear they are more interested in wearing claimants down than providing meaningful assistance. CanAssistance is absolutely useless / hopeless. I'd like to give them a -5 rating, but because the review system does not allow these ratings, I'll give CanAssistance an over-generous 1.
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