Review Time
When I was in Mexico about two weeks ago I had a medical emergency situation. As a PC Worlds Elite MC holder I was automatically covered with travel insurance through CanAssistance. These guys took over the situation on my behalf and dealt directly with the local hospital, so I did not have to be involved in any financial transactions. All the agents from CanAssist I interacted with were really helpful, supporting and polite. I really appreciate their support in a difficult situation when I was in a foreign country.
I would like to thank all these agents listed below for their professional assistance and prompt claim processing which made a difficult time much easier for me:
Joëlle I.
Harue D.
Rim El M.
Ali L.
Caroline L.
Zachary H.
The agents also phoned me a number of times to make sure that I was doing well and if I needed any further assistance from them. They also checked if I got back home safely and securely.
Thank all you guys for your commitment to helping me manage my health and well-being.
When my wife had a medical emergency while in Mexico I immediately contacted Canassistance. They were very understanding and supportive through the whole process and continually kept us updated on where we stood with the care my wife was, and would, be receiving. They made sure we returned home with a Dr., travelling with us right to our home. They worked with the hospital ensuring that all relevant costs were covered. I cannot express how grateful I am for Canassist being there when we needed them!!
Thank you to all the previous reviewers for your warnings about Canassistance, the third party deflector for Alberta Blue Cross. I will be changing my travel insurance immediately- recommend others do the same.1 hour on hold. First time, the call was dropped. Calling on behalf of my father-in-law who may need hospital care in China where he is currently for a vacation, but a continual cough could derail it.Canassistance agent asked for so many details about previous medical appt. When I mentioned it was for prescription for high altitude medication not used, agent continued to hound us for information. Think they are trying to deny based on a pre-existing condition. We will do our best to avoid further contact.
It is the worst travel/ health insurance company ever , I provided all the proper documentation and still play me for a fool and ask me for a hospital report which I already provided but they wanted in different format , n I put a travel interruption right after the health claim n they put on hold until the first issue is resolved n they are completely different issues with different dates. This company is completely a scam artist, they don’t want to play n will try their best to put obstacles not to pay you. Please do ur homework n find a company with good reputation n reviews,
Six months ago, my wife underwent emergency surgery during a trip. Immediately after the incident, we contacted CanAssistance and informed them of the situation. From the very beginning, we carefully sent them every document they requested, including medical reports, invoices, and other necessary papers.Unfortunately, after six months, the company is still refusing to pay the claim. Every time we follow up, they come up with a new excuse and leave us in limbo. It seems their goal with these unreasonable delays is to evade their responsibility and avoid paying the costs that are covered by our insurance.This experience has not only hurt us financially but has also caused a great deal of stress and worry during a difficult time. I absolutely do not recommend this insurance company to anyone. Their lack of responsiveness and irresponsible behavior during an emergency situation is completely unacceptable
It takes very long to process claims, it's impossible to follow-up on claims as no one answers the phone numbers or chat service and no emails are provided. When you do get service different representatives tell you different things. I can't believe Green shield uses them for travel insurance
Canassistance should change their name to Scamster. Only in Quebec company like this could exist. A third world within Canada. After put me thru hell asking documents, proof and paid professional estimate denied by some technicality. It would have been helpful if they were upfront about this before sending me off to hire a professional and pay for estimate. Does anyone ever get their claim paid by this company? It’s like in some movies. Only thing they do find a way or invent something to deny your claims. I canceled my National Bank World Elite Mastercard after this horror. Never ever want to deal with Canassitance or National bank or anything or anybody from French Canada side. These people are born to scam others. It’s in their DNA.
I would strongly advise against using CanAssistance for travel medical insurance claims. My experience has been nothing short of a nightmare. I had sudden and severe shoulder pain while traveling, which required immediate attention. After an X-ray, my doctor recommended an MRI due to the complexity of my condition, which turned out to be cervical stenosis. I was prescribed painkillers and advised to undergo conservative therapy until my return to Canada.When I contacted CanAssistance, they requested a doctor’s letter and an online claim submission. I complied, but they kept asking for additional doctor’s letters as if my medical condition could magically change every week for a month. Every single request for a doctor’s letter cost me $35. Then, they demanded a report from my family doctor in Canada regarding any pre-existing conditions within the last six months. Once again, I obliged. this time paying $40 for the report. After three months of back-and-forth, they closed my file, claiming they needed yet another report from my family doctor. Apparently, they contacted my doctor directly, but nothing came of it.This ordeal was nothing less than harassment. How many times do they need the same report? It felt like they were deliberately creating barriers to make me give up on pursuing the claim. They couldn’t find any valid reason to deny my claim from the reports I provided, yet they kept demanding more. The total cost of all the medical reports would be more expensive than the amount of my claim. An absolute waste of time and money.If your claim is minor, don’t even bother. Dealing with CanAssistance is exasperating, upsetting, and ultimately fruitless. It’s clear they are more interested in wearing claimants down than providing meaningful assistance. CanAssistance is absolutely useless / hopeless. I'd like to give them a -5 rating, but because the review system does not allow these ratings, I'll give CanAssistance an over-generous 1.
Alberta Blue Cross couldn’t tell me about my insurance plan so they bounced me over to Canassistance. After waiting over 30 minutes being told repeatedly “your call is important and someone will be with you shortly” I phoned with another phone. The agent advised the travel department was already closed to which I asked “why the phone system does not advise this?” after tying up my phone line for over 30 minutes. We sure need to make the payments promptly, but the service just isn’t there. I think I’ll look elsewhere for my insurance needs. The agent said to call again tomorrow, but I’m not spending another 30 minutes on hold, especially if they don’t have a callback system! They’re busy-yes, I understand, but I am also busy!!
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