Ordered a buy one/get one free medium jar candle but only one was delivered. I emailed the company but no response for two weeks. I emailed again and received an apology for an IT issue at their end. I hadn't read the offer properly and it was my fault only one jar was delivered but Candles Direct honoured the deal and another was dispatched and delivered a few days later. They even apologised for any inconvenience caused despite it being MY fault. Great service and a lovely product from Yankee Candle. I wholeheartedly recommend this company and will order again in future.
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