Review Time
Second bad experience with this company, initially received a smashed candle, my complaint was ignored until I wrote a review. They then sent me a replacement what they sent is smaller in weight than the smashed one. Would you be happy with this? I'm certainly.not!!!
Second bad experience with this company, initially received a smashed candle, my complaint was ignored until I wrote a review. They then sent me a replacement what they sent is smaller in weight than the smashed one. Would you be happy with this? I'm certainly.not!!!
Just updated my ratings. The company was slow to respond to my complaint of my 2nd order from them being smashed.I'm happy to say that I have now heard back and been refunded the cost of the damaged item. They really need to send you an acknowledgement email when you make contact so you're not left hanging.
Broken product on delivery. Followed up three times and zero response from customer service. Despite it being Christmas period and a retailer they do not operate any customer service on a Saturday. Do not buy from them if you’re expecting responsive customer service.
I've ordered a fair few candles from them as we like St Eval but even with discount their postage is so expensive that you end up paying the same as you would anywhere else. There are plenty of cheaper places available which offer free or cheaper postage.
Ordered some votive candles which arrived today, slightly disappointed that they are old stock. If you peel the bottom label open (which looks old to begin with) there is rust on the wick metal plate. I think if you're selling old stock it should be discounted more and it should say on the product information on the website.
I purchased some plug in refills - Midnight Jasmin, because they were 20% cheaper than Yankee Candle.... there is always a reason! There is no smell from them at all, I might as well turn them off..... never again will I purchase from them.
This used to be a great company which I ordered from regularly and they were quick to reply if you emailed with a query. Unfortunately now they are absolute rubbish. Items permanently out of stock and no reply to 3 emails sent. A once great company to order from and deal with has done a radical return. Don't waste your time. Very disappointed
I placed the order, got details of shipping. All good. Delivery arrived but one item was incorrect scent. I contacted customer service and almost immediately sent me the right item which again, arrived quickly. It's good to write a positive review, even when something has gone wrong
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