candlesdirect.com

3.5
3.5 Based on 121 reviews

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Gage H.
Was sent a buy one get one free medium…

Was sent a buy one get one free medium jar e-mail with link attached. Used the link to purchase, only sent one candle. Have e-mailed the company twice to no reply despite their website saying they aim to get back within 24 hours. Have never had issues before so shocked that I’m having to take this route to try and provoke a response from them. Poor service.Update. Apparently there was a problem with their email system and responses were not being sent. My problem has since been solved.

4
Date of experience: Nov 10, 2021

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