We were informed by the company in August to stop using our tumble dryer due to a fault. After contacting them on September 2nd and booking an engineer, we waited a day for a response. Two months passed with no communication! Eventually, we received a letter stating that after an engineer visit, they couldn't fix the issue and would contact us within 48 hours about a replacement. 1- NO ENGINEER CAME. 2 - After a week, I called back and they couldn't provide a delivery date for the new product. Now, 3.5 months without a dryer, this company is terrible. Avoid them at all costs!
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