I purchased a hob several months ago, and after a short time, the coating on the pot supports began to peel, exposing the metal underneath. When I reached out to the company, they suggested I had used abrasive cleaners, which was quite insulting considering my experience with appliance care. I pointed out that we used only non-abrasive materials. They didn't even respond to my email, showing poor customer relations. I suspect the design is to blame for the coating failure, just another company avoiding their responsibilities.
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