Bought a Candy washing machine. Firstly I had to turn back the water feed as it takes the water in short sharp pulses which rattled all the pipes in the house, was afraid it would damage my pipework. Secondly, the touch pad buttons rarely work, have to press them several times before they do anything. Then after 8 months the drum stopped turning. Chatbot on customer helpline very frustrating, got nowhere so called up where I purchased it who requested an Engineer visit and stated contact would be made within 24hours. 3 days still nothing so called again, eventually got an email asking what the fault was, replied. Another 2 days still no appointment so called repair company myself (Pacifica), they said the only day for repairs in my area was Monday (one of the 3 days I work) and no option to amend or choose. After nearly a week with no washing machine and not even as far as a convenient engineer appointment let alone fixing it, I called the vendor again and demanded a refund which was eventually agreed, machine being collected in 5 days. All in all a frustrating process. Going back to my trusted brand Beko. Shame as the spec and programs on the Candy were good just the quality and back up is not there.
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