I strongly advise against using this service; the management clearly does not care about their customers! I booked a taxi to pick me up at 1:50 AM from the airport. When I checked the app after landing, it showed no driver assigned. I expected someone to be waiting, but there was no one at arrivals. After waiting, the app finally indicated a driver was assigned and was an hour away! When I called the office, they downplayed the situation, suggesting it would only take 30 minutes. If you book a cab for a specific time, it's unacceptable for a driver not to be assigned when expected! I was told to call back for compensation, but after four days of waiting, no one has contacted me. It's clear the management and staff do not care about their customers or the service they provide. I used to trust this service for over 15 years, but now I will look for a more reliable and professional alternative.
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London (Bromley) based minicab and courier company specialising in airport pickups and business accounts
