Booked a return journey last week. The cab for the outward journey turned up an hour late, and didn't even contact me to say there would be a delay. I was then charged "waiting time" for the return journey even though I was in the correct spot before my booked time, but had to spend a while on the phone to the driver trying to work out where he was.
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London (Bromley) based minicab and courier company specialising in airport pickups and business accounts
