The trip out to Heathrow was great. The driver was punctual, polite and drove safely and with consideration for his passengers. When we arrived back at Heathrow, however, nobody was waiting for us, even though our plane was on time and we got through customs quickly. This was not late at night - it was a Sunday 6pm. I called their hotline repeatedly and nobody answered. Finally after many calls someone did answer. They investigated the problem and said that the driver had got stuck in traffic - there was an accident. Fair enough. So we waited. And waited a bit more. I was just about to call them again when the phone rang. The driver was strangely at a different terminal and we needed to get there immediately. So we hauled all of our luggage across Heathrow. It turned out not to be that far, but we didn't know if we were even going the right way. We eventually found our driver. He seemed in a big hurry, and drove at high speed. He was clearly a good driver, but he took a lot of risks and made us feel so sick we had to wind the window down on a cold night. It made me wonder if he was really the driver we had booked, or another driver who had dropped off some other passengers and was now being made to drive us. We got home in the end, only a little late, but it made for unnecessary stress at the end of a tiring 11 hour flight.
Claim your business profile now and gain access to all features and respond to customer reviews.
London (Bromley) based minicab and courier company specialising in airport pickups and business accounts
