DO NOT USE!I ordered a car on the 31st May 2023 to take my elderly husband to hospital. I also rang the day before to confirm, clearly stating it was for an important appointment. No car arrived. I was told there was a shortage of drivers!! I had to go with my elderly husband on the bus. When I complained, I got a sort of apology and decided to show goodwill by using them again. The manager Paul told me he would, as I was giving them a second chance , give me a discounted price on a further call-out. On the 19th August 2023, I needed collecting from hospital after an op. When my husband rang he was told there wasn't a driver in the immediate area and it might be just over an hour. There was no record of the 'discount' previously agreed, and later Paul, who I take to be the manager, said that would only have applied if I had pre-booked, which I could not do, as time of discharge was not entirely precise. In any case I had pre- booked the car in May, and that hadn't turned up at all! It took 2 hours for a car to show up, with a driver who had come from either Beckenham or Catford. Completely inexplicable, as it was only to St Thomas's. The driver appeared confused as to where he had been and despite apparently tracking drivers, the controller ( we had to ring twice to check progress) gave us 2 different times as to when he might arrive, and did not seem to know where he had been either. It did not seem to occur to anyone to contact US and keep us in the picture. Paul seemed to feel that he HAD communicated with us, because WE had phoned Canon cars!! He eventually offered us a small amount of money off the bill, but to be honest, it felt wrong to take it ( so we didn't) and so we are able to write a completely honest review.Instead of admitting that the whole customer service had been awful, Paul kept seeming to justify and excuse it all, almost implying we were at fault! Obviously we will never, ever use Canon cars again which is very sad, as we have used them over the years ( though not very recently until this debacle) and been happy. This seems to reflect the experience of too many others.
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London (Bromley) based minicab and courier company specialising in airport pickups and business accounts
