I am attempting to serve as a guarantor for a friend, but this system is very rigid and appears to lack functionality. While it recognized my pension income from my bank account, it fails to accept it due to calculation issues. I have documentation proving my savings and pension value exceeding £1,000,000. The representative seemed frustrated, as the information I provided was clear, yet she admitted not fully understanding how the service operates. Without this issue, the system is already complex and confusing; both I and the prospective tenant faced difficulties (it took me over an hour to get the ID confirmation to work). Additionally, there was no clear way to reach out for assistance aside from a general query section that doesn't allow for email input in the designated area! We are trying to communicate with the agency directly, as they also seem perplexed by this system.
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