I bought new bike Neuron 5. After the first ride there was a problem with the frame creaking. I submitted a complaint request. CANYON referred me to a partner service near my home, where diagnostics and repairs were performed. I paid for it and after that CANYON refund it to me. Now the bike is fine and I am satisfied with the solution.
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Canyon Bicycles GmbH is a German manufacturer of road, mountain, women's, urban, fitness, triathlon and E-Bikes bikes based in Koblenz.
