canyon.com

4.6
4.6 Based on 905 reviews

Canyon Bicycles GmbH is a German manufacturer of road, mountain, women's, urban, fitness, triathlon and E-Bikes bikes based in Koblenz....

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Average Rating

4.6

/
5

905 Reviews

5 Star
81%
4 Star
9%
3 Star
1%
2 Star
2%
1 Star
7%

All Reviews

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Review Time

Rob Scottorn
The bike is awesome. Easy to order and once received it was easy to assemble. It was well adjusted o

The bike is awesome. Easy to order and once received it was easy to assemble. It was well adjusted out of the box. The rims are tubeless ready. Get some stems and juice.
The bike handles well and is sturdy.

5
Date of experience: Feb 20, 2026
Lance Vander Giessen
Great Bike; Great Value. I know the value is because it is direct to consumer. Bummed my bike came

Great Bike; Great Value. I know the value is because it is direct to consumer. Bummed my bike came with a front derailer not set up accurately. I didn't expect gross adjustments with position and angles.

4
Date of experience: Feb 07, 2026
Christian Frederiksen
Top product at a very, very competetive range. The Grail is a beast of a bike. Communication was goo

Top product at a very, very competetive range. The Grail is a beast of a bike. Communication was good and it was a joy assembling the bike. I am very satisfied.

5
Date of experience: Feb 01, 2026
Abby S.
Disappointing tyre levers!

These tyre levers are quite poor! They broke after just the third use and are too thin at the point where they contact the rim. I used them correctly on the specified rim and wheel, and if they fail there, that's a concern. The support team kindly offered a replacement, but tools that aren't reliable, especially when you're alone on the road, are unacceptable.

1
Date of experience: Jan 08, 2026
Jack Scott
Shopping Made Easy

Shopping was straightforward, with plenty of helpful information and support readily available.

5
Date of experience: Dec 08, 2025
Amelia Ross
Quick and Easy Ordering

Ordering a bike was quick and very straightforward.

5
Date of experience: Dec 08, 2025
Harold Johnson
Well-Structured Website

The website and the information provided about the bike were excellent. I appreciate seeing the facts, geometry, and technical specifications.

5
Date of experience: Dec 08, 2025
Fabian Walker
Issues with Delivery and Assembly

I encountered issues when my bike was held up for a week by customs due to an incorrect value listed on the invoice. This was resolved after contacting the local office. After putting the bike together, I realized that the necessary hardware for attaching the drop post lever to the brake lever was missing. Although the local office claimed to have sent it, I never received it and had to purchase it from a nearby supplier. Additionally, one side of the rear shock top fixing was missing a spacer, which seems to be an assembly mistake. The local office questioned this, despite my providing photos. They advised me to find a washer locally, suggesting a size that was incorrect. Now, I have to have a spacer custom-made, incurring extra costs. Over a month later, I still can't ride the bike. While the bike itself is nice and the local office staff are friendly, the main assembly team appears to lack quality control, and getting support from the company is challenging, with limited spare parts available online. I'm uncertain if I would purchase from them again.

2
Date of experience: Dec 07, 2025
Spencer
Frustrating Experience

I ordered some parts, but after a week, they still hadn't shipped. With transport costs around 12EUR, I expected a 48-hour delivery. They use unique parts for their bikes, so any changes require purchasing from the company. Additionally, some upgrades aren't possible since their standards aren't followed in the market. I regret not buying from a local store.

1
Date of experience: Dec 07, 2025
Claudia L.
Outstanding Customer Support

The advice was excellent, packaging was great, and assembly was super easy. I'm very satisfied with the service and absolutely love my new bike.

5
Date of experience: Dec 07, 2025

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Business Details

  • Canyon Bicycles GmbH is a German manufacturer of road, mountain, women's, urban, fitness, triathlon and E-Bikes bikes based in Koblenz.

  • call +49026194903000
  • language https://www.canyon.com

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