I encountered issues when my bike was held up for a week by customs due to an incorrect value listed on the invoice. This was resolved after contacting the local office. After putting the bike together, I realized that the necessary hardware for attaching the drop post lever to the brake lever was missing. Although the local office claimed to have sent it, I never received it and had to purchase it from a nearby supplier. Additionally, one side of the rear shock top fixing was missing a spacer, which seems to be an assembly mistake. The local office questioned this, despite my providing photos. They advised me to find a washer locally, suggesting a size that was incorrect. Now, I have to have a spacer custom-made, incurring extra costs. Over a month later, I still can't ride the bike. While the bike itself is nice and the local office staff are friendly, the main assembly team appears to lack quality control, and getting support from the company is challenging, with limited spare parts available online. I'm uncertain if I would purchase from them again.
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Canyon Bicycles GmbH is a German manufacturer of road, mountain, women's, urban, fitness, triathlon and E-Bikes bikes based in Koblenz.
