I submitted a return to this company and received a return label for Spain. I printed and sent the cap using international shipping, costing me £15. After two weeks, the cap returned, and my return was rejected without explanation. When I complained, they sent me a new return label to the UK, where postage would be around £5. When I asked why I had to send it to Spain and spend £15, I received a rude reply stating I should be grateful for the free return. The communication has been frustrating, and they seem indifferent to customer concerns. I lost money due to their mistakes, and they refuse to take responsibility.
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