I placed my order on November 28 and opted for Royal Mail's 48-hour service. As of December 10, it still hasn't arrived! I was repeatedly told via email that I hadn’t selected the 48-hour option, but I did. This is unacceptable, and I won’t be ordering from them again. UPDATE: It’s now December 20, and there's still no sign of my order! The tracking states delivery was due on December 10. Customer service told me to contact the courier, but I responded that it's the seller's duty to follow up on unfulfilled orders!
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