They sent me an email threatening to close my account if I didn’t verify my personal information and update my income. This rubbed me the wrong way, but I did it anyway. They persisted to call me and email me requesting that I update my information and that if I don’t my accounts will be frozen and closed. I called back and updated with someone over the phone and explained that I had already updated per their last request. Needless to say I updated it once again. Finally, I was out of town on business when my wife called me claiming the debit card wasn’t working, so I called capital one and was informed that my accounts had been closed and checks had been mailed to my home and should arrive after 10 days. I challenged their assumptions that I hadn’t follow instructions regarding updating my personal information, therefore had my accounts closed. They held strong that there was nothing they could do and I escalated the issue up the chain which took precious hours of my time. They finally found their mistake and admitted it, but couldn’t do anything to help me except for reinstating the accounts with zero money. Once I received the checks I ln the mail I deposited them into the accounts an they placed them on a 10 day hold for being suspicious checks over balance of the accounts, this was because of the zero balance in the accounts resulting from their incompetent mistake and the absolute power to do as they please with our money. I lost a life insurance policy due to non-payment resulting from their mistake, missed important payment deadlines on other credit accounts resulting in a hit to my credit, and this resulted in my life insurance premiums going up due to the lapse in coverage. Now they have changed our debit cards to discover and we must change everything over on all accounts in order to keep up with their incompetent BS. I’d rather pay more for an account and have good service than work with a discount poverty bank. I’ll be switching banks promptly to Chase Bank because they have been offering be much better service. I also tried running my Contruction business accounts through capital one and that didn’t work out either. This institution is a discount bank with bad customer service. You get exactly what you pay for with them.
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