I had a simple dispute regarding a 30 day money back guarantee from an online merchant. I opened the dispute and documented my attempt to cancel the online VPN service that NordVPN would not agree to. The advertise and claim a 30 day money back guarantee if you aren't satisfied. The VPN totally disrupted my internet access so I had to remove it from my computer.
Capital one insists on accepting .jpg files for any info sent to them regarding the dispute. I didn't take pictures of my online chat so they wouldn't accept my claim, even though they had copies of the chat the Nord sent them. I have been a customer for 24 years but I won't be using there card any longer and they don't even care.
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