There was an oversight in the proof that I overlooked. I clearly stated "DO NOT INCLUDE" in the name fields as per the guidelines for all the flowers. However, the artist included names. I was worried about the flowers and thought that my instruction meant the names were just an example. The support team was not helpful, giving inconsistent responses in their emails. I am extremely dissatisfied. This situation could have been resolved with a refund or by offering a discount code to reorder the corrected version at no extra cost. But nothing was done.
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Personalized Artwork for Treasured Memories
At Capri Studios, we specialize in creating meaningful, custom-made illustrations that celebrate the people you love.
