I ordered a print during a Black Friday BOGO promotion but didn't realize I needed to add two items to my cart and apply a promo code. I recognize that this was my oversight. After placing my order, I reached out immediately to see if I could add the second print. The initial response directed me to call, but I was overwhelmed with personal matters, including caring for my mom who has terminal cancer, for whom one of the prints was intended. I tried messaging through the design and later contacted customer service for assistance. They informed me that the promotion had expired and that nothing could be done. I believe they could have easily printed another copy, and I even offered to pay for shipping and mentioned my situation. Unfortunately, they still declined. I won't order from this service again. While the print itself looks nice, companies that lack flexibility in tough situations lose my respect.
Claim your business profile now and gain access to all features and respond to customer reviews.
Personalized Artwork for Treasured Memories
At Capri Studios, we specialize in creating meaningful, custom-made illustrations that celebrate the people you love.
