This is my second review for HALO capsule. The most appalling service I’ve ever received in my life.My roller brush broke under warranty and they were unable to send me one after two weeks and said they would send me a brush head instead as there were no brushes in stock. They didn’t tell me they also didn’t have a brush head. I have repeatedly called them, was told they had some in stock now and then suddenly they didn’t have any in stock and now I am five weeks without a working vacuum Customer Service don’t tell you whether something isn’t in stock, they also told me stock had arrived which showed on their website now I’m being told they didn’t have any stock arriving. Apparently they’re not allowed to have Phone conversations with the Warehouse and are only able to send emails. I’ve been told they would escalate now six times but none of this has ever been taken notice of.Worst, I have been told that people are buying HALO capsules online and confirmed by CUSTOMER SERVICE * that the orders would not be able to be fulfilled because they had no brush heads. When I queried that they are actually taking money from people but are unable to fulfil the orders. The customer service person told me as if it was normal that they would wait for somebody to call to say it hadn’t arrived and then offer them a refund!! I was also told that I could use my vacuum by using the hose. At that point I had to tell her to stop speaking to me as if I was stupid and did she really expect me to walk around with the vacuum? Just using the hose on all my floors that haven’t been vacuumed for five weeks?I also asked why it takes so long for them to have new brush heads in all rollers. She then told me as if she was very knowledgeable that a brush head is very difficult to make and can take a long time. I asked how were people able to order spare parts for all the other companies who used brush heads on their cordless vacuums straight away online and she said she couldn’t comment on that.Do I like using my halo capsule. Yes will I ever buy another again no. Do I think they are cheating customers by taking their money and not being able to fulfil orders. Yes! I would stay away from this company as I cannot see how it will be able to continue in the end with this type of service.
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A Which? Best Buy for 3 years in a row, Halo Capsule is a new cordless vacuum, scoring big on weight, capacity and power.
Using carbon fibre, Capsule's innovative design delivers an ultra-lightweight cordless vacuum cleaner which has the power and capacity of a full size upright corded vacuum. All in a cordless for the first time! Making cleaning your whole home so much quicker and easier than before.
Only 2.6kg!
A huge 1.6L capacity makes it more than 4 times larger than some other cordless vacuums.
Exceptional Power - to match the best corded vacuums.
Halo Capsule uniquely uses compostable pouches for cleaner, more hygienic emptying. No need to touch the dirt or declog the canister. No need to continually clean filters either in order to maintain performance!
Halo Capsule is the lighter, easier, better way to clean your homeSee more
