As a platinum casino reward member, I was just 5 points shy of reaching diamond level on December 31, 2025. However, when I returned to play on January 1, 2026, I noticed a drop of 200 points in my status. I had been active for 28 consecutive days and had deposited around $3,000, which I played through. When I reached out to the casino's live chat support, they insisted this was correct based on my December activity. I find this situation unacceptable and believe there is a serious issue with their gaming practices. I have screenshots of my deposits from December 2025. It's disheartening how they mislead players about their accounts. How can a member resolve this issue?
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