captaincooks.casino

4.4
4.4 Based on 81 reviews

...

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Average Rating

4.4

/
5

81 Reviews

5 Star
77%
4 Star
2%
3 Star
4%
2 Star
4%
1 Star
13%

All Reviews

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Review Time

Kenn staudt
I am quiet upset with this casino as of lately never climb in ranking poor prizes if there ever is a

I am quiet upset with this casino as of lately never climb in ranking poor prizes if there ever is a prize and the amount of money i have put in and not winning anything im pissed and because of this experience im wirry on changing casinos

2
Date of experience: Feb 10, 2026
Tyson Griffith
Listen to me when I say do not play on this site. I’ve played on many and all the others pay out. Th

Listen to me when I say do not play on this site. I’ve played on many and all the others pay out. This one never does and if it does it’s a little amount. In the last week I’ve pumped 18,000$ into this site and nothing. Biggest win was maybe 1200$. When they say they are fair, they are not. Takes 3 days for money to be withdrawn and you can’t even self exclude. They just want to take all your money. Yes casino’s want that but atleast the other sites for you a chance

1
Date of experience: Feb 08, 2026
Myrna Morgan
Frustrating experience with reward points

As a platinum casino reward member, I was just 5 points shy of reaching diamond level on December 31, 2025. However, when I returned to play on January 1, 2026, I noticed a drop of 200 points in my status. I had been active for 28 consecutive days and had deposited around $3,000, which I played through. When I reached out to the casino's live chat support, they insisted this was correct based on my December activity. I find this situation unacceptable and believe there is a serious issue with their gaming practices. I have screenshots of my deposits from December 2025. It's disheartening how they mislead players about their accounts. How can a member resolve this issue?

1
Date of experience: Jan 02, 2026
GTRGamesYT
Frustrating experience with constant page refreshes

While playing, I faced ongoing page refreshes. During bonus rounds, I was redirected, and despite maxing out all bonus charms, I never got any wins. They claim it's random, but that feels untrue. I've put in over eight thousand dollars into several gaming sites in just one month, and it seems like a scam filled with deception. They suggest 'hot games' that only lead to losses. The support agents seem trained to provide the same scripted responses when I reach out about these matters. In my view, the positive reviews are misleading. I believe gaming commissions should investigate these platforms for potential fraudulent practices.

1
Date of experience: Dec 10, 2025
Natalie Butler
Poor gaming experiences with reward platforms.

While gaming, I faced persistent page reboots. During bonus rounds, I was redirected, and even after maxing out bonus charms, I never received a payout. They assert it's random, but that seems untrue. I deposited over eight thousand dollars across various gaming sites in just a month, and it feels like a scam full of deception. They suggest 'hot games' that only result in losses. The support team appears to provide repetitive scripted answers regarding these issues. In my opinion, the positive reviews are misleading. I think gaming commissions should look into these platforms for possible fraudulent activities.

1
Date of experience: Dec 10, 2025
Trent
Always ready to assist with inquiries

Consistently available to address any questions promptly. I truly appreciate this. Thank you, and wishing you all the best.

5
Date of experience: Dec 10, 2025
MB92
Quick to help

They are always prompt in offering assistance.

5
Date of experience: Dec 10, 2025
Brianna R.
Most rewarding casino

A great platform, and in my opinion, they pay much better than others.

5
Date of experience: Dec 09, 2025
CB71
Bonuses could be more frequent, but thankful...

Bonuses could certainly happen more often, but I'm grateful to finally receive something, thank you.

3
Date of experience: Dec 08, 2025
Aaron Cooper
Exciting and enjoyable

An entertaining experience overall.

5
Date of experience: Dec 08, 2025

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