I am writing to raise an issue regarding an unprofessional exchange I had with a team member. I was already in communication with another representative about a potential affiliate collaboration, who assured me they would assist in opening the affiliate program and provided a contact for next steps. Based on that guidance, I followed up in good faith. Unfortunately, the reply I received was dismissive and unnecessarily rude, indicating there was 'no need to follow up' and suggesting I should stop reaching out, without recognizing the earlier conversation. The problem is not the rejection itself, which I fully respect; rather, it's the tone and lack of professionalism in the response, especially since I acted based on another member's instructions. With my extensive experience in digital marketing partnerships, I found this response disheartening and not in line with what I expect from a company in this area. I hope this feedback aids in improving internal communication and customer service in the future.
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