Review Time
I wish to share my concerns regarding an unprofessional interaction with a team member. I had been in touch with another representative about a potential affiliate collaboration, who assured me they would help open the affiliate program and provided me with a contact. Following that guidance, I reached out in good faith. However, the response I received was dismissive and rude, suggesting there was 'no need to follow up' and implying I should stop contacting the team, without recognizing our previous conversation. The real issue is not the rejection itself, which I completely understand, but the tone and lack of professionalism in the reply, especially when I was acting on another team member's instructions. As someone with significant experience in digital marketing partnerships, I found this response disappointing and not reflective of the standards I would expect from a company in this field. I hope this feedback helps improve internal communication and customer service moving forward.
I am writing to raise an issue regarding an unprofessional exchange I had with a team member. I was already in communication with another representative about a potential affiliate collaboration, who assured me they would assist in opening the affiliate program and provided a contact for next steps. Based on that guidance, I followed up in good faith. Unfortunately, the reply I received was dismissive and unnecessarily rude, indicating there was 'no need to follow up' and suggesting I should stop reaching out, without recognizing the earlier conversation. The problem is not the rejection itself, which I fully respect; rather, it's the tone and lack of professionalism in the response, especially since I acted based on another member's instructions. With my extensive experience in digital marketing partnerships, I found this response disheartening and not in line with what I expect from a company in this area. I hope this feedback aids in improving internal communication and customer service in the future.
I paid for an annual plan, and everything was fine initially. Two months in, they removed 90% of their avatars. When I inquired, they explained that the community creators in the app are real people under contract, and some contracts have ended without renewal. They suggested using the service with limited credits for creating only a few short videos. I would recommend avoiding both apps and seeking better alternatives.
Frequent export issues, audio shifts even on brief clips, and the experience is incredibly frustrating. I need to deliver content to clients, but I face problems daily. The controls are awkward, and the page is slow. Support just says they'll fix it eventually, but it's been over a year with no resolution. They keep adding features and changing the interface, but it only worsens. It's a resource hog; even with high-end equipment, this web page slows my system significantly.
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