Zero suport or respocefrom ryanair car rental1. When I arrived to the location (U-Save) outside airport in Agadir (morocco) to pick the car up we where held there for mare than 3 hours like a hostages with 3 children which is one was an infant. 2. Person at the counter was constantly fiddling with card payment machine trying to make a deception that my credit card is not working (which is doggy as hell) first of all claiming that I can’t remember my pin code, which I opened my Lloyds bank app and showed that I have an access to my pin. Then tried telling me that my card is not working. I have phoned my bank and asked is there any issues, I was advised that there's no activity (any attempts of taking any payments) and that I should go and advise the person at the counter that there's an issue on his side. 3. Person at the counter was refusing to release the car, because I could not make a deposit using my credit card and the only thing he could do is to use a different card... catch is that I must purchase €400 unrefunable insurance directly from them! Which I categorically refused!4. I strongly disagree with their extortion tactic and I have tried to show them that I have an extra insurance from AXA when booked rental. Non of that mattered to them5. Later personel at rental office started telling us that they could take us back to airport and we can spend holidays there or we pay that extra insurance... and there's no other option. 6. At that point we where at rental office for around 4 hours, with no food or water, bear in mind we have an infant with with additional 2 children after 4 hours of flight and one hour at customs office.7. My wife gave in and paid that extortion!!! You can see hers name on the contract and 4000 dirham (£340) insurance payment. 8. I have tried contacting Ryanair rental by phone, for assistance. But phone lines are non existing. 9. We where forced to pay £340.21 because staf from u-save used their power and pulled a deception/scam tactics. Forced us go though mental torture and applying an ultimatums and racketeering tactics.9. Straight after we went to the shop and I've used my credit card to pay for shoping and it worked perfectly!!! 10. Vehicle condition was absolute diabolical, not a single panel was free of dents or scratches, interior was extremely dirty, mechanically had plenty issues as well such as power staining non existing, radiator was loosing coolant constantly, one of the front lights flickering and the other not working at all. What ever they where doing it's CRIMINAL!!! This needs to stop!!! And we need justice and our money back.
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