Review Time
After being cheated by Goldcar, Ryanair Car Hire refused to provide any support, apart from some boilerplate cliches that showed they did not even read the compalint I sent.
All this after I had observed their instructions regarding the hiring process to the dot.
Next time I will avoid both Goldcar and Ryanair Car Hire.
Sometimes when you try to save the money, you lose much more:)
Even though I had already paid the TOTAL cost of 175€ for the rental car, including car-insurance, via Ryanair Car Hire, I was informed at the rental desk in Alicante that I did not have any car insurance. I said that the insurance was included in the total price I had already paid, but was told that Ryan Air had added an unknown fee, no insurance.
The cheapest car insurance cost was 262€, which I had to pay in order not to drive uninsured and lose the total cost I had already paid.
The correct total cost was 437€ instead of the 175€ fraudulently claimed on the Ryanair website, a considerable difference.
I have been completely scammed and am demanding the difference back!
Absolutely scam, I canceled the car on the desk because I discovered hiden terms and conditions and Costs i couldn't cover, they told me that was too late to cancel when I booked on the car airport right after landing, issues were discovered on the desk. NO REFUND OF ANY COSTS TILL NOW!!! I has to prepay everything, and even car insurance costs (that i never driven were not refunded.
AVOID AVOID AVOID
After going back and forth for a month I finally got my refund (full £700) from Ryanair. Please contact your bank and request a chargeback, collect all the evidence. You can say that there was no clear information stated anywhere that the credit card was required and that resulted in "service not received". Ryanair will have to pay for every chargeback (up to a £100) regardless if they win or loose. Also, if enough people do it it'll put them on the "black list" which may result in shutting down their business (car hire element) completely!
Absolutely rubbish. I booked it but wanted my husband and friend to be drivers didn’t explain that the person who booked had to be a driver. The person in Lanzarote gold car car hire was an awful man rude and shouting. To top it all took money out of our account that wasn’t authorized. Awful experience
I booked a rental car through Ryanair Car Hire (Ref. GR912707330) for Athens. All documents only mentioned a “credit card” for the €1,100 deposit – no warning that American Express is not accepted. Even worse: Ryanair explicitly lists AMEX as an accepted payment method on their booking management page (screenshot available). Less than 24 hours before pickup (tomorrow 10:00), support revealed Surprice refuses Amex. This is clear misleading information / deception by Ryanair as broker. Surprice is notorious for rude, unfriendly, and unprofessional staff (countless reviews mention high-pressure tactics, rudeness, and stress at Athens Airport). I'm on site in Athens, cannot pick up the car, and demand a full refund (€39.96) without any fees. Typical Ryanair/Surprice scam – avoid!
Absolutely scam, I canceled the car on the desk because I discovered hiden terms and conditions and Costs i couldn't cover, they told me that was too late to cancel when I booked on the car airport right after landing, issues were discovered on the desk. NO REFUND OF ANY COSTS TILL NOW!!! I has to prepay everything, and even car insurance costs (that i never driven were not refunded.AVOID AVOID AVOID
Zero suport or respocefrom ryanair car rental1. When I arrived to the location (U-Save) outside airport in Agadir (morocco) to pick the car up we where held there for mare than 3 hours like a hostages with 3 children which is one was an infant. 2. Person at the counter was constantly fiddling with card payment machine trying to make a deception that my credit card is not working (which is doggy as hell) first of all claiming that I can’t remember my pin code, which I opened my Lloyds bank app and showed that I have an access to my pin. Then tried telling me that my card is not working. I have phoned my bank and asked is there any issues, I was advised that there's no activity (any attempts of taking any payments) and that I should go and advise the person at the counter that there's an issue on his side. 3. Person at the counter was refusing to release the car, because I could not make a deposit using my credit card and the only thing he could do is to use a different card... catch is that I must purchase €400 unrefunable insurance directly from them! Which I categorically refused!4. I strongly disagree with their extortion tactic and I have tried to show them that I have an extra insurance from AXA when booked rental. Non of that mattered to them5. Later personel at rental office started telling us that they could take us back to airport and we can spend holidays there or we pay that extra insurance... and there's no other option. 6. At that point we where at rental office for around 4 hours, with no food or water, bear in mind we have an infant with with additional 2 children after 4 hours of flight and one hour at customs office.7. My wife gave in and paid that extortion!!! You can see hers name on the contract and 4000 dirham (£340) insurance payment. 8. I have tried contacting Ryanair rental by phone, for assistance. But phone lines are non existing. 9. We where forced to pay £340.21 because staf from u-save used their power and pulled a deception/scam tactics. Forced us go though mental torture and applying an ultimatums and racketeering tactics.9. Straight after we went to the shop and I've used my credit card to pay for shoping and it worked perfectly!!! 10. Vehicle condition was absolute diabolical, not a single panel was free of dents or scratches, interior was extremely dirty, mechanically had plenty issues as well such as power staining non existing, radiator was loosing coolant constantly, one of the front lights flickering and the other not working at all. What ever they where doing it's CRIMINAL!!! This needs to stop!!! And we need justice and our money back.
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